Contact information

We’re here to help! If you have a question about your order, need skincare advice, or want to learn more about our Pure Ivory Shea Butter products, we’d love to hear from you.

Customer Support

Email:
📧 support@shopnobn.com
We typically respond within 24–48 business hours (Monday–Friday).

Business Hours

  • Monday to Friday: 9:00 AM – 5:00 PM (EST)

  • Saturday & Sunday: Closed

  • Note: Response times may be delayed during holidays or promotional periods.

Order & Shipping Inquiries

For order tracking, delivery issues, or product concerns, please include:

  • Your Order Number

  • A brief description of the issue

  • Relevant photos if applicable (for damages or wrong items)