Refund policy

At Nutty One By Nature, we prioritize your satisfaction and skin health. Our premium Pure Ivory Shea Butter and skincare products are handcrafted and free from harsh additives, making them naturally perishable. To maintain product integrity and hygiene, we adhere to a fair yet firm policy on returns and refunds as outlined below.

2. Return Eligibility

Returns and refunds are considered only under the following conditions:

  • Damaged in transit — item arrives visibly damaged.

  • Expired, spoiled, or defective — product shows signs of spoilage, or malfunctions.

  • Incorrect product received — you receive a different product or size than ordered.

Please note:

  • We cannot accept returns due to change of mind, personal taste, or after opening.

  • Requests made more than 48 hours after delivery will unfortunately be ineligible.

3. Timeframe & Documentation

  • You must notify us within 48 hours of delivery to qualify for a return or refund.

  • Please provide:

    1. Photo(s) of the damaged or incorrect product/packaging, and

    2. Photo of proof of delivery (shipping label or courier receipt).

Without both forms of documentation in the specified timeframe, we're unable to process a return.

4. How to Submit a Claim

  1. Email support@shopnobn.com with:

    • Your order number

    • Description of the issue (damage, defect, or wrong item)

    • Attached photos (as described above)

  2. We'll confirm receipt within 24 business hours and advise next steps.

5. Resolution Options

A. Replacement

  • For eligible claims, we’ll dispatch a replacement of the same product and size, subject to availability.

  • Replacement typically ships within 2–5 business days of claim approval.

B. Refund

  • If a replacement is unavailable or not preferred, we will refund your original payment method.

  • Expect refunds to appear on your account within 10–30 business days, depending on your bank or credit provider.

6. Non‑Returnable Situations

Returns or refunds are not granted in the following cases:

  • Buyer’s remorse or order errors made after purchase.

  • Damage caused after delivery (e.g., drops, misuse).

  • Incorrect storage by the customer (e.g., exposure to heat or contamination).

  • Delivery failed due to address issues or no receiver — the customer is responsible for any return shipping charges or redelivery fees.

7. Special Notes

  • All products should be stored in a cool, dry place, away from direct sunlight and extreme temperature changes.

  • If you receive a damaged product, please retain all original packaging until the issue is resolved.

8. Your Rights

This policy does not limit your rights under local consumer protection laws in your country or region. If your jurisdiction provides statutory rights when receiving goods, those rights also apply.

9. Contact Us

Have questions or need help? Reach us at:
Email: support@shopnobn.com
Business Hours: Monday–Friday, 9 AM–5 PM (local time).